There is information in this link; and additional link(s) to go and get an El Capitan installer

that takes your Mac to the download server; where it can get last OS X 10.11.6 El Capitan.

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The above page will suggest you try & get the latest macOS, that may not work on your

older Mac build version; a separate link for 10.11.6 in App store, in blue text, to download.

'. use this App Store link: Get El Capitan .' and this will open up your Mac App store page

~ for just this version Mac OS X 10.11.6 installer. My Mac runs this adequately; & downloaded

the next newest supported installer for later use, I see its in 'my purchases' to consider later.

(Mine can also run the High Sierra 10.13.x system ~ but may be marginal with Mojave 10.14.)

Sometimes those who have issue with an installer not working, once downloaded, can try

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and get working after running Safe mode (& restart.) That can fix issues to help it function.

You may need to check the system resources are adequate (unused HDD capacity, etc) &

enough RAM, etc; perhaps get and try Etrecheck for the report, to post in ASC discussion.

There is a pro version you'd not need to buy, the free one works fine; download directly.

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